{"xsrfToken":"bab9418d991e30c56bf3e384077473083c17750a_lout","branding":{"id":"18","key":"isd","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3c71bd","headerLinkHoverBGColor":"#3c71bd","headerBadgeColor":"#3c71bd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6af6f99d-4e76-4a7e-9f03-11304d4ad675/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDg2YWU2OS05ZjNhLTQwYjMtYTc1ZC02YTM1NTMxYjQzMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhZjZmOTlkLTRlNzYtNGE3ZS05ZjAzLTExMzA0ZDRhZDY3NSI6WyJyZWFkIl19LCJleHAiOjE3NDM3MDkyNDgsIm5iZiI6MTc0MzcwODY0OH0.TDIH8SErc67OFImWKNr-X-93i-mVJviY657iPHps9wU&client=1086ae69-9f3a-40b3-a75d-6a35531b4334&mode=fit","logoId":"6af6f99d-4e76-4a7e-9f03-11304d4ad675","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Eltropy Help Center","sharedPortalName":"Eltropy Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Eltropy Help Center","sharedPortalName":"Eltropy Help Center","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"isd","projectId":10662,"serviceDeskId":18,"name":"Customer Support","description":"<p>Welcome! Please enter the issue, question or request here.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"263","name":"General assistance","descriptionHtml":"","callToAction":"General assistance","introHtml":"","icon":11400,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11400","groups":[27],"key":""},{"id":"264","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"","icon":11406,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11406","groups":[27],"key":""},{"id":"265","name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","introHtml":"","icon":11564,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11564","groups":[27],"key":""},{"id":"104","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":11563,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11563","groups":[],"key":""},{"id":"105","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11541,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11541","groups":[],"key":""},{"id":"231","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"","icon":11564,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11564","groups":[],"key":""},{"id":"266","name":"Report a Problem (2)","descriptionHtml":"","callToAction":"Report a Problem (2)","introHtml":"","icon":11564,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11564","groups":[],"key":""},{"id":"125","name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","introHtml":"","icon":11564,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11564","groups":[],"key":""},{"id":"103","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":11554,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11554","groups":[],"key":""},{"id":"116","name":"Submit Task Request","descriptionHtml":"","callToAction":"Submit Task Request","introHtml":"","icon":11403,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11403","groups":[],"key":""},{"id":"220","name":"System Bug","descriptionHtml":"","callToAction":"System Bug","introHtml":"<p>System Bug</p>","icon":11403,"iconUrl":"https://eltropy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11403","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"27":[264,263,265]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"12c61522-c253-3d00-ae3b-1cf1a38d7e3c","appLinkName":"System Confluence","appLinkUrl":"https://eltropy.atlassian.net/wiki","spaceKey":"EPG","spaceName":"Eltropy Product Guide","spaceUrl":"https://eltropy.atlassian.net/wiki/spaces/EPG","isServer":false},"labels":[],"projectKey":"ELCS","serviceDeskId":18,"kbLinkDomainURLs":["https://eltropy.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ELCS","userLanguageHeader":"New Eltropy Support Platform Coming March 29th!","userLanguageMessageWiki":"<p>We are thrilled to announce that on March 29, 2025, Eltropy will be launching our new Support Help Center—a unified platform designed to enhance your support experience by combining access to our comprehensive documentation and streamlined ticket management.</p>\n<p>What's New<br> Enhanced AI-Powered Search:<br> Quickly find answers in our documentation or seamlessly connect with a support agent when needed.</p>\n<p>Simplified Ticket Management:<br> Easily track and update your support tickets for faster resolutions.</p>\n<p>Chat Support:<br> Eltropy Support will be available via chat. This will initially be on a limited basis as the team adapts to the new system.</p>\n<p>What You Need To Do<br> After go-live, create an account on the new site. We'll send a notification to do so.</p>\n<p>For further details on the new system, please <a href=\"https://omni.eltropy.com/e3t/Ctc/5D+113/cQhc704/VW748K23vN4hW6HdlPN1P2t84W8fXtNV5t3lC_N4KxWN83qgyTW8wLKSR6lZ3l8W3ry90957qmL9MczQbbK3CnDW5t2htr7BNMH9W1x_tvM5tX2_MW8sZbtH98zStTW2lDNmB8nJ7GJVn9kdK5GdQt7W1CqWQL85xCtyW4pP_pH9cvs6_W9gdZYV5nZlj7VHhvcM7JQHBxV76Mvk3lvp-GW368fgz71BfvpN1D2xd95KgxNW7dR4mF1tCkJpW6rtMxx6Gjr2sW7t9lS-48gF7dW5tKbnk1g7xKNW8WdhBM5lH5bHN4stSwmpqH7XW10CPnm8C82hTW37ySZm14B6J3W4w_0MS2JFdt6W854ph35w34JRN8T2-wVw_qLSVFD8fV1jGM35W4-95sw5S_zVyW3TDH-S6Y3l6wf27N9Gl04\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">click here</a></p>","defaultLanguageHeader":"New Eltropy Support Platform Coming March 29th!","defaultLanguageMessage":"We are thrilled to announce that on March 29, 2025, Eltropy will be launching our new Support Help Center—a unified platform designed to enhance your support experience by combining access to our comprehensive documentation and streamlined ticket management.\n\nWhat's New\nEnhanced AI-Powered Search:\nQuickly find answers in our documentation or seamlessly connect with a support agent when needed.\n\nSimplified Ticket Management:\nEasily track and update your support tickets for faster resolutions.\n\nChat Support:\nEltropy Support will be available via chat. This will initially be on a limited basis as the team adapts to the new system.\n \nWhat You Need To Do\nAfter go-live, create an account on the new site. We'll send a notification to do so. \n\nFor further details on the new system, please [click here|https://omni.eltropy.com/e3t/Ctc/5D+113/cQhc704/VW748K23vN4hW6HdlPN1P2t84W8fXtNV5t3lC_N4KxWN83qgyTW8wLKSR6lZ3l8W3ry90957qmL9MczQbbK3CnDW5t2htr7BNMH9W1x_tvM5tX2_MW8sZbtH98zStTW2lDNmB8nJ7GJVn9kdK5GdQt7W1CqWQL85xCtyW4pP_pH9cvs6_W9gdZYV5nZlj7VHhvcM7JQHBxV76Mvk3lvp-GW368fgz71BfvpN1D2xd95KgxNW7dR4mF1tCkJpW6rtMxx6Gjr2sW7t9lS-48gF7dW5tKbnk1g7xKNW8WdhBM5lH5bHN4stSwmpqH7XW10CPnm8C82hTW37ySZm14B6J3W4w_0MS2JFdt6W854ph35w34JRN8T2-wVw_qLSVFD8fV1jGM35W4-95sw5S_zVyW3TDH-S6Y3l6wf27N9Gl04]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDg2YWU2OS05ZjNhLTQwYjMtYTc1ZC02YTM1NTMxYjQzMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjYyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3MDk4NDgsIm5iZiI6MTc0MzcwODY0OH0.ZsnmXPENI78_8iZVZIELGdFTnVfklDVp5KSAcM0Lhxc","targetCollection":"upload-project-10662","endpointUrl":"https://api.media.atlassian.com","clientId":"1086ae69-9f3a-40b3-a75d-6a35531b4334","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ecd705b9-8fa5-4ffb-b27a-a7d6b137fb6c","name":"Release Notes","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/ecd705b9-8fa5-4ffb-b27a-a7d6b137fb6c","lastUpdated":"1741621370999","createdAt":"1712039744215"},{"id":"3b273b90-b0e4-4ac8-b1cd-44de5d18c7ef","name":"Video Banking","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/3b273b90-b0e4-4ac8-b1cd-44de5d18c7ef","createdAt":"1688568657506"},{"id":"c9597234-cb56-43d1-a956-54dc82963291","name":"Integrations","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/c9597234-cb56-43d1-a956-54dc82963291","lastUpdated":"1740778296257","createdAt":"1697047618813"},{"id":"60c452de-2075-4ca7-b808-59910f085306","name":"Help articles","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/60c452de-2075-4ca7-b808-59910f085306","lastUpdated":"1740778302670","createdAt":"1611248040875"},{"id":"4e4b1a8e-a095-49af-b11d-e0db3ba24ac7","name":"FAQ's","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/4e4b1a8e-a095-49af-b11d-e0db3ba24ac7","lastUpdated":"1726669147295","createdAt":"1615573584148"},{"id":"9fb5fb25-4e20-4f69-aab2-dc7c4d14af5c","name":"Onboarding","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/9fb5fb25-4e20-4f69-aab2-dc7c4d14af5c","lastUpdated":"1719603951589","createdAt":"1698941966660"},{"id":"fb4daf5d-0821-448f-8330-af11f922357a","name":"Branch Operations - Appointment and Lobby Management","description":"Set up Appointment Management and Lobby Management.","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/fb4daf5d-0821-448f-8330-af11f922357a","lastUpdated":"1727750556311","createdAt":"1717542070625"},{"id":"75f8f132-1a10-4115-90c5-ee50cae63e6a","name":"EMERGE ","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/75f8f132-1a10-4115-90c5-ee50cae63e6a","createdAt":"1717605458745"},{"id":"0b59ec95-1eca-4956-98a8-051e7936d750","name":"Eltropy AI","description":"Set up AI Assistant, Digital and Voice AI Agent and AI Intelligence.","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/0b59ec95-1eca-4956-98a8-051e7936d750","lastUpdated":"1740669107449","createdAt":"1721237521494"},{"id":"932b262e-79a7-4f3d-8956-5bfa19ad7389","name":"Eltropy Voice+","description":"Set up Eltropy Voice+.","categoryUrl":"https://eltropy.atlassian.net/servicedesk/customer/portal/18/topic/932b262e-79a7-4f3d-8956-5bfa19ad7389","lastUpdated":"1726669071218","createdAt":"1722453586855"}]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/18?xdm_e=https%3A%2F%2Feltropy.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMTk0ZGY0YWI4OGNiNDgzYzhkMmI5NWUyMWIyYWYyZTEyN2M1NTgzMGJhNGU0NmYwMGMyN2UyNDMzOGMxODJkIiwiaXNzIjoiYWIxYmJjMDUtMzk0Yy0zNDllLWIxZjctODFiZDkyZDY5M2NlIiwiY29udGV4dCI6e30sImV4cCI6MTc0MzcwOTU0OCwiaWF0IjoxNzQzNzA4NjQ4fQ.PUzVy_URwc2wB6DcUud3LhKCVz7TfsskRzM8po76JkQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImFiMWJiYzA1LTM5NGMtMzQ5ZS1iMWY3LTgxYmQ5MmQ2OTNjZSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZWx0cm9weS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9lbHRyb3B5LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkVMQ1MiLCJpZCI6IjEwNjYyIn19fSwiZXhwIjoxNzQzNzA5NTQ4LCJpYXQiOjE3NDM3MDg2NDh9.nWUViu_-UTUAAjGasuvbhSXvrxPklU4usZskqhaucyc\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://eltropy.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://eltropy.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ELCS\\\",\\\"id\\\":\\\"10662\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ELCS\\\",\\\"project.id\\\":\\\"10662\\\",\\\"servicedesk.serviceDeskId\\\":\\\"18\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://eltropy.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}